Last updated: 18 August 2026

1. Who We Are

Radio X5 Stereo is an independent digital radio station based in South Africa. Our website, radio content, music, entertainment and information help listeners, artists and businesses connect with us.

For privacy-related enquiries, please contact us at info@radiox5.co.za.

2. Information We Collect

Depending on how you use our website, you may choose to provide information such as your name, email address and other details when you contact us or submit content.

For example, you may provide information through contact forms, song requests, music submissions, advertising enquiries, sponsorship enquiries or other communications with Radio X5 Stereo.

3. How We Use Your Information

We use the information you provide to respond to enquiries, process requests, communicate with you, review music submissions, and manage advertising or sponsorship enquiries.

In addition, we use relevant information to provide the services and information you request through our website.

Therefore, we aim to collect and use only the information reasonably necessary for the purpose you provide it.

4. Music Submissions

Artists, musicians, record labels and representatives can submit music and related information to Radio X5 Stereo for consideration.

For example, we may use information supplied with a music submission to review the material, identify the submission and communicate with the sender.

However, submitting music does not guarantee airplay or acceptance.

5. Song Requests

When you send a song request, we use the information you provide to process your request and respond where appropriate.

In addition, we may use relevant request details to help facilitate the radio content you ask us to play.

6. Contact Forms

If you contact Radio X5 Stereo through a website form, we receive the information you submit so that we can respond to your enquiry and provide the requested service or information.

For your protection, please do not submit sensitive personal information through a general contact or enquiry form unless we specifically request it and need it for a legitimate purpose.

7. Cookies and Technical Information

Our website and the services that operate it may use cookies or similar technologies. These technologies can help our website function correctly, remember preferences, improve performance and provide technical information about website usage.

Furthermore, the technologies we use may depend on WordPress, website features, plugins, hosting services and other systems active on the website.

8. Third-Party Services

Radio X5 Stereo may use third-party services for website hosting, streaming, forms, security, analytics and other technical functions.

When a third-party provider processes information for us, that provider may follow its own privacy policy and terms.

Therefore, we encourage you to review the relevant provider’s privacy information when you use a third-party service through our website.

9. How We Protect Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or storage system can provide an absolute guarantee of security.

10. How Long We Keep Information

We keep personal information only for as long as we reasonably need it for the purpose for which we collected it, to provide our services, or to maintain appropriate records.

In addition, we may retain information when applicable law requires or permits us to keep it.

11. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information.

For example, you may request access to information we hold about you, ask us to correct inaccurate information, or raise concerns about how we process your information.

Finally, you can send requests relating to your personal information to info@radiox5.co.za.

12. South African Privacy Law

Radio X5 Stereo aims to handle personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA), where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or privacy practices change.

When we make an update, we publish the latest version on this page and include the relevant update date.

14. Contact Us